Business text message templates
Communicate clearly with your customers. Use these templates to reduce no-shows and follow up on estimates.
The [Name], [Business], and [Number] fields stay in each relevant template so you can replace them before sending.
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Your ready-to-use templates
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Appointment confirmation
Hi [Name], your appointment with [Business] is confirmed for [Date] at [Time]. To make a change, call or text [Number].
[Business]: This message confirms your appointment on [Date] at [Time]. Please reply YES to confirm.
Appointment reminder
Reminder: Hi [Name], you have an appointment with [Business] today at [Time]. Please let us know if you are running late.
[Business]: A reminder about your appointment tomorrow at [Time]. Please contact us at [Number] if you need to reschedule.
Missed call follow-up
Hi [Name], you recently called [Business] about your service request. How can we help?
[Business]: Sorry we missed your call. Text us here or call [Number], and we’ll get back to you shortly.
Estimate follow-up
Hi [Name], have you had a chance to review the estimate from [Business] for your service request? Please call or text [Number] with any questions.
[Business]: We’re following up on your estimate request. Would you like to move forward with the project?